Privacy Policy

About This Privacy Policy

Our site is a site operated by The Print Warehouse, a trading style of The Print Warehouse Limited ("we/us/our"). We are registered in England and Wales under company number 16044210 and our registered office is 234 Parkfield Road, Newbold, Rugby, West Midlands, United Kingdom, CV21 1EY. Our VAT registration number is 482 1616 92.

• Be processed fairly and lawfully
• Be obtained only for specific, lawful purposes
• Be adequate, relevant, and not excessive
• Be accurate and kept up to date
• Not be held for any longer than is necessary
• Be processed in accordance with the rights of the data subjects
• Be protected in appropriate ways
• Not be transferred outside the UK, unless that country or territory also ensures an adequate level of protection

We take these responsibilities seriously; this document describes our approach to data protection.
This policy helps to protect us from data security risks, including:

• Breaches of confidentiality (e.g., information being given out inappropriately)
• Failing to offer choice (e.g., individuals not being free to choose how their data is used)
• Reputational damage (e.g., if hackers gain access to sensitive data)
• Any other risks inherent in the collection, storage, or processing of your data

Who We Are and How To Contact Us

The Print Warehouse Limited is registered in England and Wales and is registered with the Information Commissioner's Office on 06.01.2025 with registration reference number C1631298.. Our Data Protection Officer is; Paul Hopkins, please see contact details below:

Data Protection Officer Name: Paul Hopkins
Email: [email protected]
Company: The Print Warehouse Ltd
Tel: +44121 389 4114

Who this privacy policy applies to

This policy relates to data subjects of The Print Warehouse Limited including clients, customers, suppliers, partners, employees, and all other individuals. Processing of your data is required in order to offer you our products and services and to run our company. It applies to all data that the company holds relating to identifiable individuals, even if that information technically falls outside of the GDPR. This can include:

• Names of individuals
• Contact details
• Postal addresses
• Email addresses
• Telephone numbers
• Other information as required

What this policy applies to;

This section describes the lawful basis for processing your data and applies to the information about yourself that you choose to provide us with or that you allow us to collect. This includes:

• The information you provide when you contact us
• When you contact us to discuss using our services
• Information we collect about how you use the website
• Information relating to services we offer to you and other transactions, including financial and other personal information required to complete these transactions
• Information that is given and stored as part of our ongoing relationship
• Information we collect as a result of our interactions
• Information we collect about you from other sources
• Information we derive about you using the information we already hold

We do not routinely collect or process sensitive data about you. However, where this is the case, we will ensure we take appropriate precautions to protect your data.

The Information We Collect

Who will use my data?

The Print Warehouse Limited, a registered company in England and Wales. Our company number is: 16044210. Our registered office address is: 234 Parkfield Road, Rugby. CV21 1EY.

What for?

We collect information to provide, maintain, and improve our products and services. The data we collect can help us in simple ways, such as to communicate an issue with your order or to assist you with completing your account as part of our customer service, as well as more complex ways, such as helping us identify any difficulties when using our website, or helping us determine which new products our customers would like to buy from us.

Having your personal information allows us to do many things. We can accept your order, process your payment and deliver your purchases.

When you subscribe to our mailing list, you allow us to keep in touch with you so we can inform you of any developments we think would interest you, such as new products, services, promotions and special offers.

We will at times monitor and record communications between you and our Customer Success Team (including telephone conversations and emails) for quality assurance and compliance purposes.

We also store personally identifiable information to ensure a fair use policy, for example to monitor one-time use discount codes.

We collect data on purchases made with us for marketing purposes, such as market analysis, customer segmentation, and conducting research on statistical and testing information. We use this data to provide custom content that you are likely to find more interesting.

Through data collection, we can better understand your needs and preferences, so we can improve and serve you more effectively.

We will also send any relevant details to authorities and any other organisation that requires them by law.

What will happen if I contact you?

If you contact us, we will use your data to send you the information that you have requested and updates, and other information that we think you will be interested in. This may include a range of related products and services.

What data will be stored?

We will store your personal details in order to provide our services and run our company. This includes your contact details, company information, and in some cases financial information.

When you place an order with us, we collect and store personal information which allows us to process your purchase. This includes your name and address to identify you as a customer and deliver the item to you.

We collect and store your email and telephone number to send you notifications on the status of your order, including any issues or delays with delivery, and we collect and store payment information to allow us to process your payment.

We store information about the devices and browsers you use to access our platform, such as your device type, operating system, and browser version.

We also retain your artwork to allow you to easily and quickly reorder items.

What data will be shared?

Please note that we do not share your data with third parties for purposes other than fulfilling our obligations to you, operating and developing our company, and protecting our interests. We only share relevant data that is necessary for providing the products and services we offer.

Your data privacy is important to us and we have outlined our approach to sharing data with third parties in the following situations:

Third-party integrations: In order to enhance our platform's functionality and provide you with additional features or services, we may share limited data with third-party services integrated into our platform. These services may include social media platforms, analytics tools, or payment processors. The shared data is limited to what is necessary for providing those specific features or services.

Service providers: We may engage third-party service providers to perform certain services on our behalf, such as hosting providers, customer support providers, or email delivery services. These service providers are contractually bound to maintain the confidentiality of your data and use it solely for the purpose of providing the requested services.

Business transitions: In the event of a reorganisation, restructuring, merger, acquisition, sale, or transfer of assets, or when changing service suppliers, we may transfer your personal information to third parties involved in the transaction. However, any receiving party must agree to handle your personal information in a manner consistent with our Privacy Policy.

Legal obligations: We may disclose your data in response to a lawful request from a government authority, law enforcement agency, regulatory body, or as required to comply with a court order, subpoena, or other legal process.

Where this is the case, we will ensure your data is kept secure and that appropriate controls, agreements, and risk assessments have been completed.

In order to comply with the GDPR, we want to inform you about the transfer of your information to third parties outside the European Union and Switzerland.

This transfer will only occur if these recipients have agreed to abide by the standard contractual clauses for the transfer of personal data as set forth in the EU Commission Decision of 5 February 2010 (2010/87/EC). This requirement applies specifically to countries that do not provide an adequate level of personal data protection.

We prioritise the security and protection of your personal data and ensure that appropriate safeguards are in place when transferring your information to such third parties.

How long?

We retain your personal data only for as long as necessary to fulfil the purposes for which they were collected or as required by law. The length of the retention period varies according to the purpose for the data processing. For more information, please refer to our Data Retention Policy.

Who can access my data?

We will never sell, share or otherwise distribute your data to any other third party other than as described here. Access to your data is carefully controlled.

How is my data kept secure?

We will store your data on secure servers and use industry-standard security protocols and technology to protect it.

We may use your personal data to send you targeted emails based on your website activity, such as page visits. These emails may include product or service information that could be of interest to you. You can opt out at any time by clicking the unsubscribe link in the email or by contacting us directly.

We may occasionally inform our customers about important business changes or seasonal operating hours that could affect them, based on our legitimate interest.